FAQ
How long does delivery take?
Delivery usually takes 3–7 working days from the date of your order. You'll receive a tracking link as soon as your order is dispatched.
How much does shipping cost?
Shipping is free.
Do I have to pay VAT, duties or other costs on delivery?
We do not charge VAT separately. Import duties and taxes are paid in advance. There are no additional charges on delivery. If you are asked to pay customs charges, contact us and we will refund them.
Can I return an item?
Yes. You have 14 days from delivery to notify us that you wish to withdraw, by writing to assistenza@luneamilano.it. We will send you the return instructions. The customer is responsible for return shipping costs.
How do I choose my shoe size?
Measure your foot from the heel to the tip of your longest toe and compare it with our size guide. If you are between two sizes, choose the larger one.
How do I care for the leather?
Avoid prolonged contact with water, heat and rough surfaces. For regular cleaning, use a soft, dry cloth.
Which payment methods do you accept?
You can pay by card, PayPal or in 3 instalments with Klarna.
How does the complete look offer work?
Add a bag and a pair of shoes to the same order and 10% off both is applied automatically.
Can I change or cancel an order?
Write to us as soon as possible at assistenza@luneamilano.it. If your order has not yet been dispatched, we will do our best to change or cancel it.